JOB SUMMARY:

The Employee Relations Specialist will work with the Leader of Human Resources Administration and Operations to manage Parker’s relationship with its Team Members. This individual will oversee the Team Member relationship from the hiring process to the exit process. The Employee Relations Specialist will participate in hiring, communicating policies, handling Team Member complaints, conducting exit interviews, and analyzing Team Member data to make recommendations. This individual will also provide coaching to store leadership and provide training recommendations and insight to future programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

• Acts as a strategic business partner to the business; design, build and execute strategic HR programs that drive exceptional business performance

• Partner in all terminations, ensuring proper policy and procedures are utilized to reduce adverse employment claims; maintain an in-depth knowledge of legal requirements relate to the day-to day management of employees, reducing legal risks and ensuring regulatory compliance; partner with legal counsel as needed

• Provide consultation, guidance, and coaching to managers to address employee engagement, retention, behavior, and performance concerns. Provide advice and assist with developing and delivering appropriate feedback, development plans, or corrective actions.

• Act as a liaison between employer and Team Member

• Receive and effectively handle Team Member complaints, escalate these complaints to the level of disciplinary or legal action necessary, advise District Leader on treatment of staff, and respond to Team Member violations of policy and assist in resolving conflict in the workplace

• Contact Team Member(s) within 24 hours of registering a complaint

• Conduct surveys to compile a variety of data points and provide insights and recommendations on findings

• Provide high-quality advice and service to management on employee relations and performance management issues

• Identify new ways to measure employee morale and determine methods for improving overall employee satisfaction

• Work with various leaders to manage employee files and documentation to ensure accuracy and completion

• Establishes auditing processes and provides reporting on background checks, exit interviews and employee relations issues

• Ensure regulation compliance and reporting with all federal, state and local employment laws; ACA, FML, HIPPA, EEOC, DOL and ERISA

• Work with Director of Human Resources – Operations and other leaders to develop and implement employee performance review program

• Lead organizational change initiatives to achieve improvements in organization effectiveness

• Develop effective working relationships, influencing, challenging the senior management team on the development of their people

Knowledge, Skills, and Abilities:

• Speak honestly and act with integrity at all times

• Effectively communicate procedures, promotions and new products to employees

• Earn the trust of others through open, honest communication and good follow through

• Accountable to act with integrity, adhere to company expectations of performance and behavior; abide by work rules, and demonstrate high standards of moral and ethical conduct at all times

• Abide by company policies and procedures as established in the Employee Handbook and training materials

• Must be reliable and punctual in reporting to work as scheduled; enforce company time and attendance policy

• Responsible to ensure the completion of all required documentation in compliance with payroll, state and federal labor laws, and company personnel policies

EDUCATION AND REQUIREMENTS

Required:

• Bachelor's degree and 7 years of Human Resources experience, or any similar combination of education and experience

• Broad HR generalist background in staffing, retention, change management, culture development, communication, performance management, employee relations, consulting, supervisory development, policy & regulatory compliance, compensation, benefits, reward & recognition systems, team-building, HRIS, safety, wellness, and payroll

• Intermediate to advanced proficiency with Microsoft Office Applications including Word, Excel, Outlook and PowerPoint

Preferred:

• HR Management experience in multi-unit retail or hospitality

• SHRM and/or HRCI credentialed professional

PHYSICAL REQUIREMENTS

• Prolonged periods sitting/standing at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

Experience

• 5 year(s): HR Management / Employee Relations Experience

Education

• Bachelors or better in Human Resource Administration or related field

Licenses & Certifications

• HRCI
• SHRM