Summary of Position:
To assist patients, insurance companies and agents via incoming calls regarding patient accounts.
Job Responsibilities:
• Handles incoming patient and insurance calls and assists accordingly providing excellent customer service
• Sets up time-pays and takes credit card payments
• Required to meet departmental quality and production standards
• Other duties as assigned
Supervisory Responsibilities:
• N/A
Experience/Skill Requirements:
• Exceptional Customer Service (Insurance and Patients)
• Exceptional written and verbal communication skills
• Organizational skills, able to prioritize
• Minimum of six months general office experience with medical insurance background and knowledge of CPT and ICD10
• Computer skills to include - Microsoft Programs: Word, Excel and Outlook
• Type at least 45 wpm and proficient in 10-key by touch
• Ability to read and understand explanation of benefits (EOB’s)
• Provide quality customer service - problem solving and decision making
• Must be able to Multi-Task and be a team player
• Maintain confidentially at all times
Education Requirements:
• High school diploma or GED