Who We Are

South Oxford Management is a full-service property management company with locations in over five states! We are dedicated to offering an exceptional experience to our residents and team members. Our team brings years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.

When you join South Oxford Management, you become part of a team, where you are encouraged to learn, share ideas, and participate in team building and charitable activities. We reward innovation, fresh perspective, hard work and above all, values.

How You Will Contribute

The Service Supervisor is responsible for maintaining the physical integrity of the community; insuring a safe and secure environment for residents, future residents, visitors and team members. The Service Supervisor works closely with the Community Manager and the Service Technicians to see that all aspects of the community are well taken care of. The Service Supervisor anticipates, identifies and corrects problems involving the community and implements procedures to prevent such problems. The Service Supervisor works diligently to cultivate resident satisfaction.

Things You Will Do:

• Hire, train and supervise all maintenance team members though a positive mentoring approach
• Take ownership and lead by example
• Empower team members to take on new challenges and bring new ideas to the forefront
• Delegate, oversee and inspect work performed by maintenance team members
• Schedule team members so that maintenance is available for emergency purposes around-the-clock
• Train and assist in development of all maintenance team members
• Conduct safety meetings with Service Technicians
• Think safety first and ensure that unsafe conditions are corrected promptly
• Maintain accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedule and ensure all make-ready repairs and service are completed correctly and on schedule
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Provide outstanding customer service to residents and future residents
• Take pride in the apartment community; visually inspect and address areas of concern, keep community clean and make note of service needs
• Be mindful of the condition of the community and initiate action to correct unsafe conditions; e.g. broken gates leading to pool, broken steps, open holes, broken/burned out exterior lights
• Diagnose and perform maintenance/repairs including but not limited to HVAC, plumbing, electrical and pool maintenance
• Schedule and perform routine preventive maintenance
• Think safety first and ensure that unsafe conditions are corrected promptly
• Communicate effectively with residents, future residents, visitors, vendors and team members while presenting a positive, professional image
• Perform additional duties as assigned by the Community Manager

Requirements

Education:

• High School diploma or equivalent

Experience:

• Three or more years of experience in property maintenance or equivalent field
• Experience leading others
• General knowledge of all things pertaining to property maintenance

Skills:

• Skilled in the safe use and maintenance of hand and power tools
• Knowledgeable of pertinent laws including EPA and OSHA regulations

Certifications/Licenses:

• Certified Pool Operator, Universal Freon License, including R410A preferable.

Mental/Cognitive Skills:

• Attention to detail
• Able to multitask and meet deadlines

Other Requirements

Physical Requirements:

• Must be able to walk the property which includes climbing stairs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry
• Supplies and stand for extended periods of time
• May be required to
• lift up to 50 pounds

Contacts:

• Will have contact with residents, community management and staff members

Work Environment:

Must be available to work a flexible schedule including weekends and on-call hours

• Work will consist of indoor and outdoor work environments