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SOSi is actively seeking a highly motivated, professional and skilled Call Center Shift Supervisor in our El Paso, TX Spanish Interpreter Call Center As a Call Center Shift Supervisor, you will be responsible for overseeing and managing you will lead a team of 10-50 Call Center Interpreters to ensure the highest level of customer satisfaction while optimizing efficiency and productivity.
Your role will involve setting performance goals, coaching and mentoring staff, and implementing strategies to enhance the overall customer experience.
Full Time
Business Services
$51k-69k (estimate)
10/19/2023
10/17/2024
sosi.com
RESTON, VA
1,000 - 3,000
1989
JULIAN SETIAN
$50M - $200M
Business Services
The job skills required for Call Center Shift Supervisor include Call Center, Customer Service, Teamwork, Customer Satisfaction, Mentoring, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Shift Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Shift Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Shift Supervisor positions, which can be used as a reference in future career path planning. As a Call Center Shift Supervisor, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Shift Supervisor. You can explore the career advancement for a Call Center Shift Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
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A Call Center Manager leads a staff of call center support agents.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
03/22/2022: Helena, MT
Step 3: View the best colleges and universities for Call Center Supervisor.