Job Description Summary

In the absence of the Director of Engineering, Rooms and Security, the Security Supervisor shall be in charge of the department. This officer shall work in conjunction with the Director to ensure the continuity of operation of the department. And shall work in the development and training of all staff members in the department.

Job Description

Responsible for performing hotel security functions, including but not limited to: fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters and is directly responsible for the operation, performance, and evaluation of other officers assigned to his/her shift.

• Ability to understand and execute all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example, respirators, wheelchairs, and fire extinguishers.)
• Ability to sit, stand and walk on a continuous basis, and run as warranted.
• Ability to lift, carry, and store in overhead areas approximately 60 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 300 lbs.
• Ability to work in temperature extremes.
• Ability to utilize communication equipment (for example, telephones and radios)
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathic, and discreet manner.
• Ability to read and write effectively.
• Ability to train, direct, supervise, evaluate and motivate other officers and personnel assigned to the department.
• Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.

Job Tasks:

• Maintain and update Security Monthly Activity & Statistical Report.
• Assist with the maintenance and revision of Training Manuals and programs
• Assist with the maintenance Hotel Security Manual.
• Assist with staffing, training, directing, controlling, and evaluations.
• Check and monitor time and attendance daily.
• Maintain bi-weekly manual sign-in sheets.
• File and maintain all Security Incidents and Supplemental Reports.
• File and maintain all security workers Compensation Reports.
• Maintain, revise and keep current all security forms and documents.
• Maintain and order security supplies as needed.
• Maintain and manage the hotel’s Lost & Found operation.
• Maintain and update Lost and Found logbooks.
• Monitor mailing and distribution of all items in storage.
• Maintain and update monthly Meal Pass and Parking Decal distribution system.
• Report and copy all guest & visitor claim reports to the hotel’s Claim Adjusters.
• Patrol public areas, property, guest floors, and employee areas.
• Monitor surveillance cameras.
• Challenge suspicious people.
• Dispatch security assignments.
• Prepare, maintain and distribute all hard and soft master keys.
• Maintain and distribute Employee ID Cards.
• Maintain lost and found for guests and employees.
• Maintain a sign-in log of all vendors, visitors, and temporary employees.
• Complete employee’s injury (Worker’s Comp. Forms) reports.
• Complete Incident and Supplementary reports.
• Investigate accidents and complaints.
• Check for fire prevention situations.
• Check and inspect fire equipment.
• Check fire emergency exits.
• Respond to various security assignments.
• Respond to emergency medical situations.
• Assist outside agencies when necessary.
• Provide security escorts.
• Provide key assistance into secured areas after hours.
• Respond to security alarms.
• Re-que Saf-lock (electronic) guest locks as needed.
• Inspect guest rooms to determine reason(s) for unanswered guest wake-up calls.
• Inspect all items leaving the property.
• Collect and inspect all passes permitting personnel to return to the property.
• Collect and inspect all passes permitting items to leave the property.

Additional Job Information/Anticipated

Pay Range

This position is mainly to supervisor security during overnight shifts for the hotel.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.