Job Description Summary

Job Description Summary
Reporting to the Director, Group Center (Meetings), the Group Center Agent will act as a liaison for meeting inquiries for the Sonesta Extended Stay and Midscale estate from meeting planners, Event & Catering Customers and online inquiry channels, and ensure a high standard of fulfilling requests with accuracy and urgency.
The role is based on our Shared Services Center in Orlando, FL. This role will be “hands-on”, require “out of the box” thinking and will empower the Group Center Agent to meet revenue targets for the Sonesta Extended Stay and Midscale estate team, whilst creating a phenomenal service experience for the customer.

Job Description

Group Center Sales Agent' s primary role is to respond to all incoming leads in a timely manner while supporting and selling the rates and strategies as outlined by the Hotel. Responds to all leads coming in via telephone or e-mail

• Serves as a liaison between the Hotel and the customer
• Partners with the Hotel; acts as extension of the sales team
• Works closely with Revenue Management teams, Hotel Operations team and Marketing team to covert groups and meetings opportunities.
• Supports Sonesta Sales organization efforts by participating in cross-functional projects.
• Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
• Fulfills the client needs by selecting locations and accommodations, arranging for meals and attendees or overseeing entertainment and transportation details.
• Reviews, verifies and logs all relevant communications of customers’ needs.
• Proactively requests customer needs, handles objections and converts groups and meetings opportunities through contract management.
• Ensures customer satisfaction throughout the sales process.

We are looking for a motivated group sales professional with a successful track record of in booking groups and meeting business and working with a wide variety of customers.

Additional Job Information/Anticipated

Pay Range

pay range: $22.00 to $25.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.