Job Description Summary

The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function.
The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.
Job Description
Work Environment
Must be able work in a fast-paced environment.
Majority of work takes place indoors.
Physical Demands
The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
The employee must occasionally lift and/or move objects of up to 25pounds.
The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
Expected Hours of Work
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).
Ten to twelve hour shifts sometimes required.
Education and Experience
High school degree or equivalent required. College course work in related field preferred.
1-2 years sales or marketing related experience required.
Knowledge of hotel sales and/or catering preferred.
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
Plan and attend Pre and Post convention meetings.
Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
Implement a daily, weekly, and monthly checklist for the catering department.
Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.
Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
Complete post-conference reports of events for senior management and complete other reports as needed or requested.
Attend weekly resume meetings.
Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.
Maintain high standards of personal appearance and grooming.
Perform any other job-related duties as assigned.
Financial Management:
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
Review final bill prior to presenting to client.
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
Leading with Passion:
Utilize and collaborate with resources across different departments and corporate office.
Lead by example and operate with integrity and respect.
Inspire your coworkers to embrace and demonstrate Sonesta’s core values and the guest service standards.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize and organize work assignments.
Extensive knowledge of hotel and hospitality industry.
Delphi and Opera PMS experience a plus.
Proficient with Microsoft Office Suite or related software.
Additional Job Description
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts

Job Description

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
• Plan and attend Pre and Post convention meetings.
• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Implement a daily, weekly, and monthly checklist for the catering department.
• Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.
• Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Attend weekly resume meetings.
• Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.

• Perform any other job-related duties as assigned.

Financial Management:

• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
• Review final bill prior to presenting to client.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.

Work Environment

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The employee must occasionally lift and/or move objects of up to 25pounds.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• High school degree or equivalent required. College course work in related field preferred.
• 1-2 years sales or marketing related experience required.
• Knowledge of hotel sales and/or catering preferred.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Additional Job Information/Anticipated

Pay Range

25

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.