21 Front desk agent Jobs in Cambridge, MA
Sonesta Hotels is Hiring a Front desk agent Near Cambridge, MA
Description
- The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
- The ability to handle a multitude of keys.
- The ability to quote and be familiar with room and rate availability for current and future dates.
- The ability to accept reservations, changes and cancellations in the absence of reservations staff.
- The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
- The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
- The ability to handle guest problems or complaints.
- The ability to utilize the computer system in running daily reports and in blocking special requests.
- The ability to keep all support departments informed of necessary information or requests.
- The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
- The ability to complete key packets and vouchers, and to modify registration cards.
- The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
- The ability to maintain a balanced bank assigned to you from the hotel.
Additional Job Information / Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Last updated : 2024-05-10
Job Summary
Full Time
$31k-41k (estimate)
05/12/2024
06/21/2024
sonesta.com
Newton, MA
1,000 - 3,000
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The job skills required for Front desk agent include Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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