Description

Principle duties and responsibilities (Essential Functions) include :

Key Job Functions

oProcess catering files : banquet event orders (BEOs), group contracts, and pm numbers.

oHandle general phone, email, and fax inquiries

oFollow up with clients regarding final guarantees, changes, and other catering details

oScreen incoming phone calls, file, and coordinate vendors for upcoming functions.

oCreate labels, group packets, reader boards, and directional signs.

oCoordinate group amenities.

oAssist in creating in-house event(s) BEOs.

oIssue / compile daily change sheets for internal departments.

oEmail weekly report of all upcoming events : daily event sheets, BEO distribution.

oCreates informational packets.

oField general catering questions

oAssist with incoming mail

oAssist with check-log and check drops

oAttend department meetings as needed.

Deliver Passionate & Engaging Service to our Guests.

oYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations.

oYou will consistently deliver our GUEST model :

G reet or welcome everyone, warmly with a smile

U se eye and ear contact and the guest’s name

E stablish / anticipate needs

S olve and own all requests / complaints

T hank everyone

Build solid relationships with your Colleagues

o Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Track record of delivering exceptional guest or client experience
• Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
• Must read, write, and speak the English language fluently.
• Appropriate professional appearance and demeanor
• Previous hotel experience preferred.
• Excellent organizational skills
• Excellent time management skills and ability to multitask and prioritize workload.
• Attention to detail and problem-solving skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and other Microsoft Office Applications

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Last updated : 2024-04-05