9 CUSTOMER SERVICE REP Jobs in Poway, CA
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Somacis is Hiring a CUSTOMER SERVICE REP Near Poway, CA
SOMACIS, Inc. – Global Printed Circuit Board Manufacturer for 50 years
With plants in Italy, UK, China, and the USA, we are looking to add Customer Service and Data Entry Representatives to our team who are passionate about providing the best service to our Partners and Clients.
Duties & Responsibilities:
- Accurately enter data into corresponding fields within software programs
- Communicate and coordinate effectively across all departments to prepare data packages
- Coordinate with Customer Service and Sales team on technical data, contract reviews, etc.
- Ensure customer satisfaction and provide professional customer support
- Maintain and create bookings, shipments, and commission reports
- Manage claims and support RMAs post sales
- Manage and organize records and files
- Monitor and process order confirmation for customers
- Order and data entry in ERP systems
- Provide daily support to Sales Managers and Account Managers
- Send shipping documentation and tracking information to appropriate party
- Stock and allocation verification in ERP system
- Support Quotation Team in managing RFQs, data packages, and producing quotes
- Verify and prepare relevant reports
Knowledge and Skills:
- 2 years of customer service and data entry experience
- Ability to work in a team setting
- Ability to acknowledge and resolve customer complaints
- Effective time management, prioritization, and multitasking skills
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Possess patience, empathy, and professionalism
- Strong accuracy and attention to detail
- Strong written and verbal communication skills
- Typing Speed of 50 WPM
- Experience with ERP systems (SAP & Paradigm is a plus!)
- Experience with managing multiple accounts is a plus!
Benefits:
- Medical, Dental, Vision Insurance
- 401(k) Program
- Company Sponsored Life & AD&D Insurance
- Voluntary Life, Long Term Disability, Accident, Hospital Indemnity, & Critical Illness Insurance
- Option of Health Savings Account (HSA)
- PTO Program
- Referral Program
- Education Reimbursement Program
- 6 Company Holidays with an additional 3 floating holidays incentive days
Qualified applicants must hold U.S. Citizenship, Permanent, Asylee, or Refugee Status
Job Summary
Full Time
Durable Manufacturing
$54k-71k (estimate)
04/18/2024
05/13/2024
somacis.com
LAGHI, MARCHE
100 - 200
1972
DANIELE CAMPONESCHI
$10M - $50M
Durable Manufacturing
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The job skills required for CUSTOMER SERVICE REP include Customer Service, Customer Support, Microsoft Office, Customer Satisfaction, Data Entry, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REP. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REP. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REP positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP. You can explore the career advancement for a CUSTOMER SERVICE REP below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.
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