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Customer Operations Manager
Solarcycle Odessa, TX
$78k-102k (estimate)
Full Time 2 Months Ago
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Solarcycle is Hiring a Customer Operations Manager Near Odessa, TX

SOLARCYCLE Customer Operations team provides best-in-class, end-to-end support for our customers. The Customer Operations team is responsible for working hand in hand with our broad customer base, coordinating de-commissioning, loading, packaging, pickup, and delivery of products from customer locations to our recycling facilities. You will be responsible for various aspects of project operations, ensuring exceptional customer experience, cross-functional teamwork, and coordinating sophisticated reverse logistics.

Responsibilities:
Customer Support

  • Provide exceptional service for SOLARCYCLE's customers.
  • Main point of contact for all recycling & services projects post-sale.
  • Provide technical support, remote & on-site for packaging, loading, reverse logistics, and other site services.
  • Responsible for coordinating and communicating schedules, logistics & project services.
  • Coordinate with customers to guarantee that packaging specifications are met.
  • Confirm regulatory compliance is sharply adhered to.
  • Monitor and identify scope changes - capture & negotiate change orders.
  • Estimate, manage & perform site service packages which range from basic labor to advanced de-commissioning.
  • Domestic travel – Up to 75%, plus or minus, required.

Reporting & Data Analysis

  • Inventory forecasting, tracking, and management.
  • Executive-level reporting and presentations.
  • Test, inform, and drive process development and improvement.

Customer Satisfaction

  • Provide best-in-class customer support and services.
  • Quick problem-solving as the first line of defense for customer-related issues.

Education, Training and Professional Experience:

  • Bachelor's degree in a relevant field (Engineering, Business, Energy Management, etc.) preferred.
  • 5-10 years of proven experience in construction, operations, or customer management roles, preferably in the solar energy or recycling industries.
  • Strong leadership, task prioritization, and time management skills.
  • Excellent written and verbal communication, problem-solving, and conflict-resolution skills.
  • Knowledge of solar energy systems, technologies, logistics & recycling.
  • High proficiency in Excel preferred, process mapping a plus.

You don't meet every single requirement? Studies have shown that people are less likely to apply for jobs unless they meet every single qualification. If you think this role is for you but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this role.

You will be working alongside a highly successful team who deliver amazing innovative work in the solar PV industry! The solar industry needs a global end-of-life partner to restore, renew, and ultimately recycle yesterday's solar panels for tomorrow's clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs.

Solar power is one of the most powerful tools humanity has in our fight against climate change. But for solar to truly scale to its full potential, we need to create renewable supply chains and a vibrant secondary market for upcycled panels and recycled materials. SOLARCYCLE was founded by experts and advocates in solar, climate, and circular economy. Our investors come from the frontlines of the solar industry, including the founders of SolarCity, SunPower, and Nextracker. This is the next frontier - ensuring a cleaner, more sustainable, and domestic supply of the critical minerals needed for the next wave of solar. We exist to make clean energy massively scalable and even more sustainable by radically advancing recycling technology and infrastructure for the solar industry. If this resonates with you, we want to meet you.

Equal Employment Opportunity

SOLARCYCLE is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, based on merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Job Summary

JOB TYPE

Full Time

SALARY

$78k-102k (estimate)

POST DATE

03/09/2024

EXPIRATION DATE

05/08/2024

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The job skills required for Customer Operations Manager include Leadership, Customer Satisfaction, Problem Solving, Commitment, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Operations Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Operations Manager positions, which can be used as a reference in future career path planning. As a Customer Operations Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Operations Manager. You can explore the career advancement for a Customer Operations Manager below and select your interested title to get hiring information.

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