2 Help Desk Specialist Jobs in MCLEAN, VA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
software control int is Hiring a Help Desk Specialist Near MCLEAN, VA
Job Description JOB TITLE: Help Desk Tech II STATUS: Full Time, Exempt CONTRACT: ARL Contract DATE: August 10, 2017 LOCATION: White Sands, NM GROUP: N/A REPORTS TO: REVISION NO: 1
The Help Desk Tech II will provide telephone, online and in-person technical customer support to resolve software and hardware issues on PC desktop and laptops in a DoD environment. Tier II personnel assist Tier I personnel in resolving basic technical problems as well as unresolved issues received from Tier I. Tier II issues are acknowledged within thirty (30) minutes and resolved or escalated according to the performance standards. The successful candidate will possess skills and knowledge of Hardware Installation.
Responsibilities:
- Handling incoming work orders, emails, and phone calls for a customer base of over 1500.
- Installing and troubleshooting a variety of software packages in a Windows environment.
- Setting up and troubleshooting various printers, scanners, and other peripherals.
- Assisting users with account setup, data backups, and general usage of desktop and laptop PC's.
- Work diligently with MS Operating Systems, applications and use troubleshooting techniques, antivirus procedures, network connectivity, email clients, protocols to resolve customer issues.
- Computer life-cycle replacements utilizing WIN Image.
- Ghost images, transfer data, upgrade systems and run update on computers.
- Create, add or remove user profiles account, domain or groups in active directory
- Laptop VPN configuration and support using Cisco products.
- Deliver written weekly reports to supervisor.
- Working with Helpdesk Ticketing systems, Excel spreadsheets, and various databases.
- Maintaining systems to meet or exceed client security requirements.
Experience:
- A minimum of 1 year of Help Desk experience in a Windows helpdesk environment.
- Possess basic troubleshooting and computer configuration skills within a Windows environment.
- Applicant must be familiar with Microsoft Office 2013, Adobe products, WIN Image, and a wide variety of COTS/GOTS software, and static TCP/IP configurations.
- Experience with CA UniCenter Service Desk and IAVM process a plus but not mandatory.
- Must have a professional friendly attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment.
- Must be able to work independently or as part of a team.
- Solid communication skills; both verbal and written are must.
Requirement:
- Required Clearance: Active Top Secret Clearance (non-negotiable)
- Minimum Years of Experience: 1 Year IT related experience
- Required Education: High School Diploma
- Required Certification:
- CompTIA Security CE (must be current)
- Microsoft Certification in Windows 7 or higher
Job Summary
Full Time
$57k-71k (estimate)
04/19/2023
05/11/2024
The job skills required for Help Desk Specialist include Help Desk, Service Desk, Troubleshooting, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
Similar Jobs
Popular Articles
