17 Customer care representative Jobs in Matteson, IL
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Softpath System is Hiring a Customer care representative Near Matteson, IL
Job Description : Job Summary :
Job Summary :
The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim’s products and services.
The CCR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CCR to be confident in both the knowledge of the business as well as Manheim’s product offerings.
General Responsibilities :
- The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
- Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
- Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
- May work across other departments to train on resolving different client issues.
- The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible ( take the call and handle internally vs.
transfer or provide other contacts).
The CCR will also oversee / monitor the resolution to all problems, regardless of delegation to other departments.
Qualifications :
- High School Diploma or GED required College degree or equivalent experience preferred.
- Minimum of years of Call center and / or client interfacing experience
- Schedule must have flexibility to work evenings, weekends, holidays as required
Job Requirements :
Last updated : 2024-05-20
Job Summary
Full Time
IT Outsourcing & Consulting
$39k-49k (estimate)
05/21/2024
05/24/2024
softpath.net
NORCROSS, GA
500 - 1,000
1999
SUSHUMNA ROY
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Customer care representative include Call Center, Problem Solving, Customer Support, Customer Care, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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