POSITION SUMMARY:

The Manager of Revenue Cycle, manages staff in the day-to-day performance of their jobs. This position is also a client-facing position which will provide timely follow-up of client inquiries, root cause of client issues, workflow enhancement, workflow, and operational efficiency enhancements. This position works closely with the Director of Revenue Cycle, staff, and the sales team. The Manager of Revenue Cycle must be able to manage both staff and clients.

DUTIES AND RESPONSIBILITIES:

• Works with the Director of Revenue Cycle on new client implementation to ensure that accurate system setup and billing information is entered into the billing system correctly.
• Supervising the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
• Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
• Reviewing financial hardship applications.
• Overseeing the hiring and On-boarding and compliance training of staff.
• Efficiently managing patient complaints concerning billing and collections.
• Planning and structuring the department workflow and staffing.

• Assures all follow-up and documentation has been provided including quotations and contracts
• Collects information to support department initiatives

JOB SPECIFICATIONS:

Education Required:

Bachelor’s degree in finance, business administration, healthcare administration, or related field, Billing and Coding certification is a plus.

Experience Required:

Between 5-10 years of previous experience in Laboratory outreach billing, Revenue Cycle Management and Client Management.

Skills Required:

• Proficient in all Microsoft Office applications as well as medical office software; SoftAR is a plus.
• Proven experience in Laboratory/healthcare billing.
• Sound knowledge of health insurance providers.
• Strong interpersonal and organizational skills.
• Excellent customer service skills.
• The ability to work in a fast-paced environment.
• Knowledge and experience with setting up Payors

Travel Required:

5%

Physical Demands:

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is required. Some lifting (up to 20lbs.) may be required.

The employee must have and keep a valid driver’s license from a state in the United States and have or be able to get a passport for international travel.

Work Environment:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure.

While performing travel-related activities associated with this position, the employee may occasionally be exposed to variable and outside weather conditions. They may also, within a hospital or laboratory environment, occasionally be indirectly or directly exposed to OSHA category I materials including blood, body fluids, and/ or tissue, and potentially hazardous chemicals. While in a hospital or laboratory environment, the employee must follow all established hospital safety policies relating to the environment.