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Case Manager

Soar365 Richmond, VA
$67k-84k (estimate)
Full Time | Social & Legal Services 3 Months Ago

We are looking for a reliable individual to join our team at SOAR365. This is a great opportunity for a motivated and hardworking person that truly takes pride in their work. If you feel that you are the right one for the job and meet the qualifications, please apply today. We look forward to meeting you!

A little about us:

We are SOAR365! Our programs and services have always been designed for individuals and families who are coping with the daily real-world challenges of living with a disability. To that end, we've continually added more ambitious and thoughtful programs over the past 65 years. And, today our services have a profound impact on more than 1,300 people and their families.

A Day in the Life of:

As a member of our team, you will be responsible for providing individualized service management for consumers of SOAR365 Developmental Services, across multiple programs. You will review documentation collected by central intake and secure any additional information necessary to determine consumers' support needs. Your people skills will come in handy and will help you to maintain fantastic professional relationships with your fellow team members and those that we serve.

You will come to know the great people that make us who we are as a business and who keep our reputation alive. You will be a part of something great here at SOAR365 and you will enjoy what you do and with whom you do it.

Apply today!

Benefits and pay range:

  • A competitive salary
  • We offer a range of market-competitive total rewards that include merit increases, paid holidays, sick and vacation leave, medical, dental, vision, short and long-term disability benefits, flexible spending account, 403(b) match, life insurance, wellness programs, and discounted college tuition, to name a few.

Responsibilities and Duties:

  • Develops an individualized service plan annually in collaboration with the consumer, caregiver, case manager/support coordinator, and other stakeholders; reviews and modifies plan to reflect changes in consumer need, preferences, and progress.
  • Monitors progress in service plan achievement through the program's daily documentation, on-site observation of services, and dialogue with caregivers and stakeholders; completes and submits quarterly progress reports.
  • Distributes and collects satisfaction surveys from consumers, caregivers, and stakeholders annually.
  • Attends case management/rehab counselor/support coordinator-convened planning meetings; convenes problem-solving meetings as needed.
  • Serves as the primary point of contact for consumers, caregivers, and others on behalf of consumers; advocates for consumers' best interests; interfaces with a wide variety of professionals, programs, and agencies to enhance service system responsiveness to consumers.
  • Maintains comprehensive documentation according to regulatory, reimbursement, and agency requirements.

Requirements and Qualifications:

  • A bachelor's degree in a related health and human services field is preferred. A combination of experience/training may be considered in lieu of the aforementioned degree.
  • Specialized training, certifications, and relevant work experience required including at least two years of which must include working with persons with disabilities or medical concerns and includes experience in service management and related documentation for persons with developmental disabilities or medical concerns required.
  • Knowledge of community resources and human services network.
  • Knowledge of principles and practices of treatment, supports, and programming.
  • Ability to establish working relationships with a variety of consumers and stakeholders; working skill in interviewing and counseling.
  • Knowledge of regulations, policy, procedure, and other requirements applicable to SOAR365-operated programs.
  • Excellent oral and written communication skills; computer literate with the ability to learn new technology.
  • Ability to analyze complex data and to create reports; ability to complete required documentation accurately and timely.

To apply for this position, a completed SOAR365 application is required.

EO/AA Veterans/Disabled and other protected categories

Drug-Free Workplace

Reasonable Accommodations

If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.

SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.






100 - 200




$10M - $50M


Social & Legal Services

Related Companies
About Soar365

SOAR365 (Formerly the Greater Richmond ARC) was established in 1954 by families for families. Since that time we have grown into a respected community organization. Each year we help over 1,400 individuals with disabilities and their families. We remain dedicated to creating opportunities for everyone in the community. We want you and your family to grow to your fullest potential. Why Families Choose SOAR365: Families choose SOAR365 because we create opportunities that will give their loved ones a better quality of life. We empower people with disabilities across the broadest spectrum: Across... the lifespan from infants to the elderly. Across all levels of disability from mild to profound. Across the community families receive the best help wherever they live in the metro and Tri-Cities areas, without geographic limits. Our unwavering commitment to family is what defines SOAR365. No matter what your familys needs may be, we can help. The number and variety of services we offer are unmatched in the Richmond area. More
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