Overview

Looking to TRADE up to a better opportunity? Snyder Air Conditioning, Plumbing & Electric is looking for an experienced Customer Service Representative with a positive attitude to join our growing and dedicated team.

"Want to be the best? Join the best! Text "TradeUp" to 97211 to launch your career with Snyder, the Best of Bold City!"

DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENATIVE:

As a Customer Service Representative, you will work as part of a dynamic and passionate team to ensure desired company growth as well as book service appointments and promote customer satisfaction, keep records of customer interactions, process customer accounts, and file documents.

WHAT WE OFFER YOU:

• Robust benefits package – health, dental, vision insurance, 401k match, and more
• Earnings of $14-$18 AND paid weekly
• Paid Training, Paid Holidays, and PTO
• On-going training & development, & growth opportunities

WHAT YOU NEED:

• Proven customer support experience or experience as a client service representative
• Have the determination to succeed and grow with the company
• Familiarity with CRM systems and practices preferred
• Have a clean driving record
• Be able to pass a drug test and background check

Qualifications

Qualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer’s needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually

Responsibilities

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts