10 service desk technician level 2 Jobs in jacksonville, fl
SNI Technology is Hiring an IT Service Desk Technician Near Jacksonville, FL
IT Service Desk Technician (Contract)
SNI Technology has been retained to assist in filling an IT Service Desk Technician role for a great client located in downtown Jacksonville. This is an onsite, 3 month contract role.
Targeting Hourly Rate: $23/hr.-
Schedule : Onsite during normal business hours Monday-Friday.
Requirements : Candidates must be located in Jacksonville, FL area. Must be able to pass a Background Check/Drug Screen. and have reliable transportation.
Summary: This role involves troubleshooting and resolving hardware and software issues, responding to user inquiries, and ensuring smooth operation of computer systems
Job Duties:
- Provide first-level technical support to end-users via phone, email, chat or in-person.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Assist users with login/authentication problems, password resets, and access issues.
- Install, configure, and update software applications as required.
- Diagnose and escalate complex technical issues to Level II support or appropriate teams.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
- Follow established procedures for incident resolution and service request fulfillment.
- Collaborate with other IT team members to identify and implement process improvements.
- Provide timely updates to users regarding the status of their support tickets.
- Assist with the setup and configuration of new hardware and software for end-users.
Job Summary
Full Time
$41k-53k (estimate)
04/24/2024
05/12/2024
snitechnology.com
IRVING, TX
50 - 100
1998
<$5M
Ambulatory Healthcare Services
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Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Responds to customer queries to provide technical assistance.
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Solve problems without redirecting users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
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Proven experience as a help desk technician or other customer support role.
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Most service-related careers require some degree of conflict resolution skills, especially tech support.
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