Job Description

Sr Service Desk Technician

SNI Technology has been retained to assist in filling a Sr Service Desk Technician for a great local Jacksonville client.

This is an onsite, full-time / direct hire role with full benefits offered.

Targeting Salary : Between $50k-$57k.

Schedule : Onsite during normal business hours Monday-Friday.

Requirements : Candidates must be located in Jacksonville, FL area. Must be able to pass a Background Check / Drug Screen.

and have reliable transportation.

Summary : Troubleshoot and support internal systems, applications, end user stations in office and remotely.

Qualifications / Experience Needed :

• 2-3 years of professional IT Support experience
• Windows 10, Windows Server, Active Directory, Office 365, Hardware, Printers, Software / Application Support, Basic troubleshooting and monitoring of physical servers.
• TCP / IP networking principles, LAN / WAN, antivirus software, knowledge of network security systems, applications, procedures and techniques
• Any SCCM experience and experienced handling escalated tickets would be a plus
• Fortinet experience would be a plus
• Certifications are a plus

Service Desk Technician Level 2