43 Customer support representative Jobs in Lansing, MI
SNI Companies is Hiring a Customer support representative Near Lansing, MI
Job Description
SNI Companies has partnered with a reverse mortgage company in Lansing, MI and looking to hire Customer Support Representatives to work on-site in the Lansing, MI office.
Customer Support Representative will handle high volume incoming calls in the Borrower Care Department. Associates will manually answer calls as they come into the queue.
Once a call is answered, the Associate will pull up the caller's referenced loan profile in the system, verify the identity of the caller to ensure they are an authorized party on the account, read system notes from previous calls on the account, and attempt to answer questions and solve problems as applicable.
Duties and Responsibilities :
- Field incoming calls in a timely manner throughout shift.
- Identify customer questions, complaints, concerns, and overall needs.
- Provide sufficient answers and solutions to all customer queries.
- Handle customer complaints respectfully and professionally.
- Redirect customers to appropriate departments and teams when appropriate.
- Follow up with callers on complaint / question status, ensure resolution.
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
Qualifications :
Education :
High school diploma or equivalent (GED) required.
Work schedule :
Monday - Friday 8 : 00 am-5 : 00pm (100% in office)
Pay Rate : $16.50 hourly - $17.00 hourly
Last updated : 2024-03-24
Job Summary
Full Time
Business Services
$36k-45k (estimate)
03/26/2024
06/24/2024
snicompanies.com
DENVER, CO
200 - 500
1998
Private
BRENDA DVORAK
<$5M
Business Services
Related Companies
About SNI Companies
SNI Companies is a staffing agency that specializing in administrative, financial, technology and legal recruiting.
The job skills required for Customer support representative include Call Center, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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