About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills. Duties: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about our products and services - Assist customers with order placement, tracking, and returns - Resolve customer complaints or issues with patience and empathy - Perform data entry tasks to update customer records and maintain accurate documentation - Analyze customer feedback to identify areas for improvement in our products or services - Collaborate with other team members to ensure customer satisfaction Qualifications: - High school diploma or equivalent required; college degree preferred - Previous experience in customer service or a related field is a plus - Excellent verbal and written communication skills in English; bilingual in Spanish is a strong asset - Strong problem-solving skills with the ability to think quickly on your feet - Proficient in data entry and computer skills - Ability to handle difficult or irate customers with professionalism and patience - Strong phone etiquette and active listening skills - Ability to multitask and prioritize tasks effectively Benefits: - Competitive salary based on experience - Comprehensive training program provided - Opportunities for career growth and advancement within the company Location: If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Part-time

Pay: $12.50 - $15.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Lansing, MI 48912 (Preferred)

Ability to Relocate:

• Lansing, MI 48912: Relocate before starting work (Preferred)

Work Location: In person