Snap Fitness Columbus is looking for a part time manager for our German Village location. Candidates must be energetic, reliable, and customer service driven! Applicant must have reliable transportation and availability to work at least 2 weekends per month. Sales and front desk/administrative experience is preferred, basic computer/Google Drive experience is required. All Snap Columbus employees enjoy a free gym membership with access to over 2,500 locations and a fun and flexible work environment!

Qualified applicants will be motivated, personable, effective communicators, and driven to notice and take care of the little things that make our gym great!

Preferred Number of Hours per week: ~10-12hrs/week (8hrs/weekdays 4hr/weekends)

Preferred Shifts per week: Monday, Wednesday, Friday, Saturday

Job Duties Include:

Membership Management - 30%

• Attend to all member needs, concerns, complaints and comments in a timely and respectable fashion in accordance with club procedure
• Interact with and listen to guests with a “people first” attitude
• Exhibit empathy and patience when dealing with guest complaints; never run from a problem and view all complaints as opportunities
• Enthusiastically interact with and assist club members with membership questions/comments and club concerns

Prospect Management and Sales - 30%

• Follow district guidelines for giving club tours and acquiring and logging prospects’ contact information
• Actively encourage gym sales by thorough and monitored communication with all prospects
• Stay informed of and appropriately utilize seasonal marketing and sales initiatives to increase value offered to each prospect
• Maintain line of communication with club Personal Trainer to set up appointments with newly signed members

Daily Tasks - 30%

• Promptly respond to phone calls, voicemails, and emails from members and prospects
• Complete daily and weekly cleaning checklists; ensure gym meets and exceeds all quality and service standards each day
• Update and maintain organization of Club trackers, reports, emails, files and folders
• Conduct inventory and place orders for stocked items

Administrative Intangibles - 10%

• Maintain an “owner’s mentality” in safeguarding the current and future quality of the club and proactively managing the experience of its members
• Thoroughly and independently reach solutions to problems and/or complaints posed by members or gym-related issues, communicate opportunities with leadership as needed
• Promote the common goal of increasing the health and well-being of Columbus citizens by increasing membership sales and retaining current members at rates comparable with district and competitor growth

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 12 – 20 per week

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person