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SMS Assist serves more than 186,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense Affiliate network that specializes in more than 45 trades like landscaping, plumbing, HVAC, and more. Our Customer Service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity. We are now launching a Phoenix location to expand upon the 16 years of success of our Midwest operations, which are headquartered in Chicago, Illinois. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
Job Summary
The Affiliate Market Manager (AMM) is responsible for the continuous improvement of the affiliate (vendor) network by creating and developing strong relationships with affiliates and leveraging those relationships to drive performance output.
A successful AMM makes affiliates better. To accomplish this, our regionally focused AMMs act as the key relationship owner between SMS Assist and our affiliates. Tools utilized by AMMs to influence affiliate performance include hands on affiliate training, ownership of the dispatch plan to award work, performance metric delivery and coaching, and affiliate feedback collection to drive product and process improvements.
The AMM works with operations, training, compliance, and billing to position affiliates for success.
Responsibilities
Professional Skills
Role Specific
Minimum Qualifications
Full Time
$107k-139k (estimate)
04/07/2023
05/19/2024
smsassist.com
CHICAGO, IL
500 - 1,000
1999
MARC SHIFFMAN
$200M - $500M
SMS Assist is on a mission to deliver a better experience in the facilities management industry. Were doing this by delivering optimum levels of quality, timeliness, and cost to more than 186,000 properties across retail chains, restaurant chains, banks, residential communities, and more. The industry knows us for our proprietary cloud technology, easy access to more than 20,000 vetted service providers, and a customer service organization available 24/7/365.