23 Application Support 2 Jobs in Atlanta, GA
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Smith & Howard is Hiring an Application Support 2 Near Atlanta, GA
Application Support 2 (Tier 2 Support & Project Management)
We are seeking a skilled and motivated Application Support Specialist to join our team! This role combines technical expertise with project management skills, allowing you to troubleshoot complex issues, manage client-facing systems, and lead project rollouts. You'll be a key player in ensuring our cloud environment runs smoothly and efficiently, while also contributing to continuous improvement through research and development.
Responsibilities
Technical Support:
- Serve as technology support team member, providing in-depth troubleshooting for advanced hardware and software problems.
- Manage and troubleshoot software and platforms specific to the public accounting industry, ensuring optimal performance and user experience.
- Collaborate with internal teams to resolve complex technical issues.
Project Management:
- Plan and execute software and service rollout projects, ensuring smooth transitions and minimal downtime.
- Handle change requests for all software, hardware, and services, adhering to established processes and best practices.
- Work with subject matter experts from groups such as audit, tax, and accounting services to configure, manage, maintain, and deploy accounting specific software and services.
Documentation & Innovation:
- Produce, maintain, and distribute clear and concise technical documentation for internal and external users.
- Continuously improve cloud infrastructure and processes through research and development.
- Automate repetitive tasks to enhance efficiency and productivity.
Qualifications:
- 2 years of experience in application support or similar role.
- Strong understanding of cloud computing principles and practices.
- Proven ability to troubleshoot advanced hardware and software problems.
- Experience administering corporate communication and technology management platforms including Entra ID, Intune, Autopilot, Teams, and Zoom.
- Familiarity or experience with accounting industry software including or comparable to:
- Thomson Reuters GoSystem
- CCH Access Tax
- Suralink
- Caseware Working Papers
- Prostaff
- Thomson Reuters GoFileRoom
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Passion for learning and staying up to date with the latest technologies.
Promotion Potential:
We offer a supportive environment where your skills and contributions are valued. This role provides a clear path for career advancement, with promotion opportunities based on demonstrated ability to:
- Successfully manage complex systems rollouts and upgrades.
- Implement automations to streamline tasks and improve efficiency.
- Develop expertise in new cloud technologies and best practices.
- Take on leadership roles within the team and contribute to strategic initiatives.
Job Summary
Full Time
Business Services
$70k-90k (estimate)
03/19/2024
04/30/2024
smith-howard.com
ATLANTA, GA
50 - 100
1971
JOHN W LUCHT
$10M - $50M
Business Services
Related Companies
About Smith & Howard
Smith and Howard is a tax, accounting and advisory firm headquartered in Atlanta with a national reach and a reputation for doing more than expected. Our team of enterprising advisors are driven by creating extraordinary value for our clients, people and community. While many advisors say clients are their priority, Smith and Howard lives and breathes a promise of personal, responsive client service. Today, our family of companies is expanding and our client resume includes highly successful, profitable and entrepreneurially-driven individuals and businesses from around the country and the wor...ld. The professionals on our team are high caliber individuals who enjoy the nuances of our work and are looking for opportunities to put their acumen and creativity to work in growing careers. Explore our page and visit our website to learn more about who we are and what we do! Providing a broad range of tax, advisory, accounting and audit services, the firm also has specialists in place to serve the needs and issues of growing US and global businesses, their owners and executives. Rated a Top Work Place in Atlanta (The Atlanta Journal-Constitution), a Top Accounting Firm To Work For in the US (Accounting Today), and a Top Firm for Women in the nation (Accounting Today), Smith & Howard offers a true home for career growth for talented professionals in all areas of the firm.
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The job skills required for Application Support 2 include Application Support, Troubleshooting, Problem Solving, Technical Support, Leadership, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support 2 positions, which can be used as a reference in future career path planning. As an Application Support 2, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support 2. You can explore the career advancement for an Application Support 2 below and select your interested title to get hiring information.
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