SMASHBURGER

Cashier (Guest Service Expert)

Our first Smashburger restaurant

opened in 2007 with one single notion in mind; to serve a better burger !

Better burgers takes better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience

work & lifestyle!

share-earn up to $2 / hr. extra in tips

Paid $ to Refer your Friends*

50% of

the best burgers around (or other menu options)

Flexible

Medical,

Dental and Vision Options

Paid

time off vacation and sick

401K

match (21 and older)

Employee

Assistance Program

Fast track

for career opportunities and management experience

Free

uniform and hat

Eligibility

based off of time in position and average hours worked

Referred

Employees Must Be in Good Standing & Referee must be employed with

Smashburger at time of payout. Bonus is paid in two distributions

Cashier Responsibilities

Reporting to the Restaurant General Manager, our Cashiers

are the Guest Service Experts (GSE) that champion better burgers! In this role

you will :

Greet guests with a smile! Responsible for

welcoming new and repeat guests every visit

Promote a fun and

positive work environment

Teamwork! Must be

able to work with others on the line and communicate effectively with cooks and

managers in a busy restaurant environment

Be knowledgeable of all menu items so you can

make meal suggestions & answer questions

Verify each guest order for accuracy, manage

to-go orders, process POS transactions and follow cash handling procedures

full understanding of Smashburger rewards program

Visit tables after food delivery to ensure

guests have everything they need (refills, condiments, etc.) and that their

experience has been perfect

Adhere to all active marketing promotions

encourage guests to complete surveys upon each visit

Foster and value

a safe work environment by following all personal and food safety and security

standards

Have pride in

keeping floors, counters, dining area and restrooms clean at all times with the

use of company approved cleaning products

Ability to

listen, communicate and work well with others in a busy restaurant environment

Values integrity

and doing the right thing, even when no one is watching

Follow company

cash policies to ensure minimal losses through theft or shortages

Upsell food items

to all guests ordering through thoughtful suggestions

Follow company

order accuracy procedures to ensure a happy guest and minimize waste

Cashier

GSE) Requirements

No experience necessary we build

better skills! Must

successfully complete Smashburger training program

• Must be 16 years
• Physical ability

to stand for extended periods of time & to move and lift boxes of food /

supplies up to 25 lbs.

Show up on time

to work variable hours / days, including nights, weekends, and holidays

Adhere to

Smashburger uniform policy

Must successfully

complete Smashburger training program

Ability to follow

all guidelines and procedures set forth by Smashburger, local, state, and

federal employment regulations

Must be able to

produce authorized U.S. work documents; Smashburger participates in E-Verify

applicants and employees have an equal opportunity for employment and

advancement within Smashburger.

Smashburger is dedicated to the principles of equal employment

opportunity. We prohibit unlawful

discrimination against applicants, prospective applicants, or employees on the

basis of age 40 and over, race, sex, color, religion, national origin,

disability, genetic information, sexual orientation, gender identity, military

or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment

based on any of these protected classes.

Unlawful harassment includes verbal or physical conduct which has the

purpose or effect of substantially interfering with an individual’s work

performance or creating an intimidating, hostile, or offensive work

environment. We maintain a workplace

free of racial slurs and bias. This policy applies to all employees, including

managers, supervisors, co-workers, and non-employees such as customers,

clients, vendors, consultants, etc. Any conduct in violation of these company

policies is also a violation of the law.

Employees who engage in, ratify, or perpetuate discrimination,

harassment or retaliation will be subject to disciplinary action, up to and

including immediate discharge.

Last updated : 2024-05-21