Scope Of Work: SmartSource has a customer seeking a Support Technician for a placement opportunity directly with our customer located in Fort Smith AR.

The individual chosen will work directly as a W2 employee for our customer on an hourly basis. The position will be 8-5 Monday-Friday 100% onsite.

The responsibilities are as follows:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications:

• Typically requires technical school certification or equivalent of 2 years of relevant experience
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A certification is desired
• May require additional customer-specific certifications or training as required
• Maintain all required OEM Certifications as directed by Management
• Excellence in communication and customer-facing skills
• Strong oral, written, and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if the offer of employment is extended.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you own and can utilize a basic IT repair kit?

Experience:

• ITIL methodologies: 1 year (Required)
• Desktop support: 2 years (Required)

License/Certification:

• CompTIA A (Preferred)

Work Location: In person