Desktop Support Technician

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Windows and MAC support
Desktop and Network Support
Ability to setup, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large IMAC’s.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs.
Imaging and image recovery
Experience doing break / fix repairs on desktops, laptops
Install / Re-install various software packages and updates
WiFi and VPN connections; Support of wireless devices
GREAT Customer Service skills

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person