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Associate Customer Support Analyst
** Hiring NOW for July 2024! **
The Associate Customer Support Analyst engages with customers to educate and solve problems via multiple support channels including phone, email, and chat. This role is responsible for providing great customer service though root cause analysis and issue resolution while building their skill set and SPS Commerce acumen.
Essential Responsibilities / Duties
Facilitate problem identification and research, and drives resolution, advocating for customer success
Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services
Assess nature of customer needs and work to resolve issues ranging from basic to moderate complexity
Refer and escalate to appropriate internal teams as necessary
Log and track customer interactions using the designated customer resource manager (CRM)
Demonstrate agility by acting as a flex resource as necessary across multiple contact channels
Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed
Minimum Requirements
Bachelors degree or equivalent combination of education and experience
Strong verbal and written communication skills
Ability to understand and work effectively with technical processes and data
Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
Excellent customer interaction skills and demonstrated ability to work effectively in a team environment
Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
Proven organizational skills with ability to effectively manage multiple projects
Ability to work off-peak hours which includes some evening and weekend shift work
Preferred Experience
Prior customer support experience or technical/help desk experience preferred
**EOE including disability/ veteran**
Full Time
$87k-115k (estimate)
04/26/2024
05/09/2024
spscommerce.com
MINNEAPOLIS, MN
1,000 - 3,000
1987
Public
IAN REDLIN
$200M - $500M
IT Outsourcing & Consulting
SPS provides on-demand supply chain management solutions for businesses.
The following is the career advancement route for Associate Customer Support Analyst positions, which can be used as a reference in future career path planning. As an Associate Customer Support Analyst, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Support Analyst. You can explore the career advancement for an Associate Customer Support Analyst below and select your interested title to get hiring information.