1 Customer Service Representative: Full-Time Position Job in Hixson, TN
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Customer Service Representative: Full-Time Position
$33k-41k (estimate)
Full Time
Just Posted
Smart Solutions is Hiring a Customer Service Representative: Full-Time Position Near Hixson, TN
Description
We are seeking a dedicated and enthusiastic individual to join our team as a full-time Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:
We are seeking a dedicated and enthusiastic individual to join our team as a full-time Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries addressing questions, concerns, and requests with accuracy.
- Assist customers with product information, pricing, availability, and order processing, utilizing our internal systems and resources effectively.
- Resolve customer issues and complaints promptly and courteously, escalating complex issues to the appropriate department or supervisor as needed.
- Process returns, exchanges, and refunds according to company policies and procedures, ensuring customer satisfaction and retention.
- Maintain accurate records of customer interactions, transactions, and inquiries, documenting details and outcomes in our CRM system.
- Collaborate with other team members and departments to coordinate responses to customer inquiries and provide seamless support across channels.
- Stay informed about product updates, promotions, and company policies to provide accurate and up-to-date information to customers.
- Identify opportunities to improve customer service processes and procedures, and contribute ideas for enhancing the overall customer experience.
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service, retail, or a related field is preferred but not required.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Job Summary
JOB TYPE
Full Time
SALARY
$33k-41k (estimate)
POST DATE
04/30/2024
EXPIRATION DATE
05/13/2024
WEBSITE
smart-solutions.com
HEADQUARTERS
MONONA, WI
SIZE
50 - 100
FOUNDED
1996
TYPE
Private
CEO
JACKIE MORTELL
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Smart Solutions
Smart Solutions provides IT staffing and consulting services in Madison, Wisconsin.
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