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Successful candidates must live in Florida, Indiana, North Carolina, Ohio or South Carolina only and possess their own computer equipment as identified below to ensure compatibility with CDS’ software applications:
ESSENTIAL FUNCTIONS –
Answers incoming calls from client customers and provides information and assistance to customers related to transit services.
Escalate calls as necessary to a member of the leadership team.
• Use Google map, Swiftly, and other reference materials to answer incoming inquiries regarding
transportation services, routes, schedules, trip planning and fares.
• Provides additional information and assistance to internal/external customers as required.
• Enhance the organization’s capabilities by accepting ownership for accomplishing new and different job functions as
requested.
• Perform other duties as assigned.
POSITION QUALIFICATIONS
• Proficient operation of computer and internet.
• Good command of business English/Spanish including spelling, grammar, and punctuation.
• Ability to maintain diligence and accuracy while meeting service expectations.
• Ability to provide services based upon prescribed policies and procedures.
• Ability to communicate effectively with customers who may have disabilities, hostile or confrontational.
• Ability to establish and maintain effective working relationships with staff and co-workers.
• Ability to contribute to the accomplishment of team/workplace goals objectives and activities.
• Ability to work without close supervision while staying seated and focused for extended periods of time.
• Approaches customer service with a can-do attitude and helpful demeanor.
• Ability to remain calm and patient; not easily flustered.
POSITION REQUIREMENTS
• Must have:
o High School/Diploma or GED required.
o Enthusiasm for delivering exceptional customer service.
o Ability to follow directions and procedures.
o Ability to embrace change and remain flexible.
o Self-motivated to succeed in the role.
o Ability to work scheduled shifts as assigned.
o One-year full-time experience taking in-bound customer service calls in a call center environment
Full Time
Consumer Services
$35k-46k (estimate)
05/04/2024
05/16/2024
CAPE NEDDICK, ME
<25
2014
$10M - $50M
Consumer Services
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.
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Ability to meet established customer service requirements.
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