Skills/Experience Required:

• Excellent customer service skills
• Pays close attention to detail
• Works well in a high-pressure/high-volume call center
• You must have a positive attitude and a strong desire to help others
• In high-stress situations, you must remain calm but assertive when necessary
• You must exceed expectations while providing the highest level of customer service
• You must have the ability to stay focused and help the customer despite distractions
• Applicants will sometimes work alone, therefore you must be dependable and reliable
• You will answer phone and intercom calls in a timely manner with a friendly and positive demeanor
• Highly proficient in multi-tasking in a busy environment
• Knowledge of uptown Charlotte is required.
• Applicants must be able to pass a pre-employment criminal background check and pre-employment drug screening
• Creative in problem solving
• Demonstrates the ability to think "out of the box"
• Uses sound judgement when making decisions

Communication Skills:

• Effective professional communication skills both verbal and written
• Avoids use of slang
• Effective conflict resolution and active listening
• Meet spelling, grammar and comprehensive requirements
• Appropriate call handling etiquette
• Has the capacity to learn quickly ad grasp new concepts while demonstrating the ability to apply what has been learned

Technical Skills:

• You must have strong Microsoft Office skills for data entry, and be able to learn quickly and adapt to change
• Ability to manage multiple screens at once
• Ability to manage multiple telephone and intercom calls
• Ability to type a minimum of 45 words per minute with high accuracy

To apply at the following link http://www.preferredparking.com/employment/instructions.aspx.

Thank you,

The Human Resource Department'
'
Work Remotely

• No