16 Customer Service Representative Jobs in Muncie, IN
Small Engine Warehouse is Hiring a Customer Service Representative Near Muncie, IN
About the Organization: Small Engine Warehouse is a family-owned small business dedicated to providing high value outdoor equipment to the people in the immediate community and around the world. With our combined knowledge of the industry and our vast inventory, we strive to provide others with quality service, personal support, and exceptional products.
Objective:The Customer Service Representative (CSR) works with clients who have complaints, orders, or require information about products purchased from the organization. The CSR helps to provide solutions that fit individualized situations and prioritize the customers’ needs at each step of the process.
Duties and Responsibilities:
- Monitor all orders for accuracy
- Maintain a positive, empathetic, and professional attitude toward customers
- Keeping records of customer interactions, transactions, comments, and complaints
- Adjust and fix all incorrect orders
- Assist salespeople with checkout process (taking payments)
- Take and disperse incoming sales calls
- Direct any customer dissatisfaction calls to the proper person
- Handle PayPal and credit card payment transactions, etc.
- Assist with online shopping issues from eBay and Amazon
- Must be able to communicate with salespeople
- Follow up and prospect at times with customers
Education and Experience:
- High school diploma
- Computer proficiency (Outlook, Word, Excel, and Internet)
- Excellent communication skills
- Ability to stay calm when customers are stressed or upset
- Ability to multitask
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
People with a criminal record are encouraged to apply
Application Question(s):
- Did anyone refer you to this position?
Experience:
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Muncie, IN 47302
Job Summary
Full Time
Wholesale
$28k-36k (estimate)
07/16/2023
05/10/2024
smallenginewarehouse.com
MUNCIE, IN
50 - 100
2002
ROY PADGETT
$10M - $50M
Wholesale
Related Companies
About Small Engine Warehouse
National Market: supply replacement small engines to the consumer (D.I.Y.) market at reduced costs. Local Market: Exceed our customer's expectations on local power equipment sales, service and rental. Nation's Largest Small Engine Distributor!
The job skills required for Customer Service Representative include Customer Service, CSR, Communication Skills, Planning, Credit Card, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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