2 Customer Service Representative; Full Time Jobs in Bunnell, FL
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SMA HEALTHCARE is Hiring a Customer Service Representative; Full Time Near Bunnell, FL
Top reasons to work for SMA Healthcare:
- Career growth and advancement potential
- Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
- Tuition Reimbursement
- Paid Personal Leave (up to 25 days after 3 years of service)
- 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)
Non-exempt
*** This is a floater position for our northern locations (Flagler, Palatka, St. Augustine) ***
QualificationsPossession of a high school diploma or GED and two years of related clerical/customer service/secretarial experience preferably in a clinic/medical office setting; or any equivalent combination of education, training and experience which provides the following knowledge, skills and abilities.
- Considerable knowledge of standard office practices and procedures, equipment and clerical techniques.
- Knowledge of appropriate communication and boundaries with children and/or adults who have serious mental health, substance abuse and psychological illnesses.
- Knowledge of first and third party registration, certification, verification, and co-pay procedures.
- Knowledge of State and Federal guidelines related to patient account processing.
- Ability to organize and maintain complex filing and records systems and ensure confidentiality.
- Ability to operate a multiple line phone system and a variety of office equipment.
- Ability to communicate effectively, both orally and in writing.
- Ability to make calculations and computations accurately.
- Ability to proofread documents, research files and logically organize information.
- Ability to prepare Excel spreadsheets for the accurate recording of daily fee collections.
- Ability to communicate effectively with suicidal, mentally, emotionally, substance abusing and/or psychologically disturbed adults and/or children in person and over the telephone.
- Ability to follow verbal and written instructions.
- Ability to work under pressure in a fast paced working environment and to meet deadlines.
- Ability to establish and maintain effective working relationships with fellow employees and the general public.
- Schedules appointments; collects method or source of payment for services and obtains associated documentation, including insurance cards; assist clients in completion of intake paperwork.
- Verifies client’s behavioral health benefits with third party payers/insurance companies; checks billing documentation for completeness, accuracy and conformity with clerical requirements.
- Processes a variety of department reporting, purchasing, and legal documents.
- Updates client or program data in SMA’s approved EMR.
- Answers, routes, and transfers incoming calls; assists and provides general information to callers; maintains confidentiality of client information; handles threats, substance abuse, suicide and crisis calls.
- Performs client financial assessments and establishes client fiscal information in SMA’s EMR.
- Performs fee collection duties for clients receiving services where applicable.
- Adheres to professional standards as outlined by protocols, rules and regulations.
- Performs miscellaneous job-related duties as assigned.
- Commits to SMA’s Mission and Core Values.
- Abides by principles of EEO compliance and a workplace of dignity and respect.
- Works cooperatively in a group/team setting.
- Shows respect to others.
- Takes guidance and direction from supervisors.
- Arrives/Reports to work on time and ready to work.
Job Summary
Full Time
$28k-35k (estimate)
01/29/2023
01/30/2023
smahealthcare.org
DAYTONA BEACH, FL
200 - 500
1961
CHESTER BELL
$50M - $200M
Ancillary Healthcare
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About SMA Healthcare
SMA Healthcare is proud to be a leader of behavioral healthcare services in our communities. SMA serves Volusia, Flagler, Putnam and St. Johns Counties and has over 50 years of experience in the industry. SMA provides a full continuum of exceptional and comprehensive services for individuals suffering from mental illness and/or addiction. Services include our Access Center 24/7 for information and referral, crisis services, detoxification, outpatient and residential services, supporting housing, prevention programs and community outreach and education. SMAs services are provided by a group of ...compassionate and committed professionals, using evidence-based treatment practices and models. The agency is led by a dedicated and professional executive management team, as well as an engaged volunteer Board of Directors. Our governing Board consists of a large group of individuals with diverse backgrounds and expertise and a passion for helping those in our communities.
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The following is the career advancement route for Customer Service Representative; Full Time positions, which can be used as a reference in future career path planning. As a Customer Service Representative; Full Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative; Full Time. You can explore the career advancement for a Customer Service Representative; Full Time below and select your interested title to get hiring information.
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