LEADERSHIP:

· Will be required to carry the emergency cell phone/responding to calls for support, on a M-F schedule with periodic weekend rotations.

· As necessary, cover vacant shifts.

· Positive role model for clients and co-workers, i.e. appropriate behavior in specific setting, hygiene, dress, etc. Treat others with courtesy and respect.

· Responsible to match schedules to budgeted hours per location and communicate that information regularly with the Vice President of Community Living and the Vice President of Community Integration.

· Minimize overtime whenever possible, maximize part time staff utilization.

· Must have knowledge and a good understanding of the clients and location needs for scheduling purposes.

· Coordinate team meetings for scheduling matters as needed.

CUSTOMER SERVICES:

· Regularly interact and communicate with program departments, employee relations, and accounting/payroll department.

· Interact with others professionally and respectfully at all times and respond to their needs in a dignified and timely manner.

· Train and support staff in organizational and departmental expectations within the scope of the position.

· Work closely with others to ensure client needs are met through scheduling.

· May be required to assist in supervisory capacities or field positions when vacant.

POLICY AND PROCEDURE:

· Provide services in accordance with SLI corporate policy and procedure and within standards for licensing and accreditation.

· Maintain strict confidentiality of all staff and client information.

PUBLIC RELATIONS:

· Follow dress code.

· Represent the organization in a professional manner.

· Follow SLI code of ethics.

· Utilize work time productively to accomplish SLI related tasks and goals.

· Distribute information as it is received to the appropriate person/s and/or department/s.

· Ensure staff are clear on committed work shifts.

· Review missed punches and ensure they are corrected in a timely manner.

· Ensure all timesheets are reviewed and electronically signed by management in sufficient time for payroll.

· Manage initial questions about timekeeping discrepancies with staff.

· Respond to phone calls expediently and follow up to ensure a positive end result.