Duties:

- Perform night audit functions to ensure the accuracy and completeness of financial transactions
- Verify and balance entries and records of financial transactions reported by various departments during the day
- Prepare daily revenue reports and distribute to appropriate departments
- Handle guest inquiries, requests, and complaints in a professional and courteous manner
- Assist with check-in and check-out procedures as needed
- Maintain accurate records of guest accounts, ensuring all charges are posted correctly
- Process payments from guests and provide receipts as necessary
- Monitor the hotel's security systems and report any suspicious activity or safety hazards
- Collaborate with other hotel staff to ensure smooth operations during the night shift

Skills:

- Excellent customer service skills with a friendly and approachable demeanor
- Bilingual/multilingual abilities preferred to assist guests from diverse backgrounds
- Strong knowledge of hospitality industry practices and procedures
- Proficient in using front desk software systems for check-in, check-out, and reservations
- Attention to detail and ability to accurately handle financial transactions
- Effective communication skills, both verbal and written, with proper phone etiquette
- Ability to handle difficult situations calmly and professionally
- Strong organizational skills to manage multiple tasks efficiently

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 8 hour shift
• Night shift

Work setting:

• In-person

Work Location: In person