We are seeking a Front Office Manager/Receptionist to join our growing Medical Spa! We are seeking a COMMITTED & RELIABLE candidate with excellent customer service skills with the initiative to do things beyond their job duties. MEDICAL SPA EXPERIENCE IS REQUIRED (DO NOT APPLY IF YOU DO NOT HAVE MEDICAL SPA EXPERIENCE) , and an aesthetic background is preferred. This position can be a full-time or part-time role!

We are looking for someone who is available to work FULL TIME MONDAY-FRIDAY AND SOME WEEKENDS

Responsibilities/Job Duties:

• Greeting clients, offering water & providing a warm welcoming experience
• Schedule appointments
• Check out and take payments.
• MAINTAIN A CLEAN AND ORGANIZED WORKING ENVIRONMENT
• HELP NURSES TURN OVER AND SET UP ROOMS WHEN NECESSARY
• TAKES INITIATIVE TO DO THINGS AROUND THE SPA OR FOR THE SPA DURING DOWN TIME
• Stocking supplies
• Prepare charts and appointments for the next day
• Confirm appointments
• Promotes the spa on Social Media
• Upsell treatments
• Answering phone calls and providing appropriate information
• Ensuring practitioner and practice schedule runs smoothly
• Help educate patients on products and pricing
• Recommend and sell skincare products when necessary
• Assist with other duties and learn managerial responsibilities over time

The main function of this role is to manage the day to day operations, as well as manage and support our team of nurses and work closely with the owner. Looking for someone who can lead and guide the spa, enforcing policies, establishing controls, and ensuring company standards are met. The Operational manager needs to be assertive and able to work in a busy setting and be a good problem solver/fast learner. This position requires someone who has previous experience managing.

Responsibilities/Job Duties:

Perform all duties of the front desk such as managing emails, phone calls, booking appointments and providing information about services, products and pricing

• Manage inventory to ensure the spa is always stocked with all necessary products for retail, medical supplies and in-treatment service supplies
• Coordinate Spa trainings

Review and stay on top of patients charts and appointments making sure all information is up to date on patients profiles

Must be extremely productive and be able to get through administrative tasks quickly and have excellent organizational skills

• Keeping up with reviews online such as google and YELP to ensure patient satisfaction
• Responsible for all customer interactions, issues, complaints

Ensure timing and efficiency of the team

Assessing and analyzing budgets to find ways to minimize expenses and optimize profits.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Management: 2 years (Preferred)

Work Location: In person