Job Title: Jr. Customer Service (Help Desk) Analyst

Location: Columbia, SC (Onsite)

Duties and Responsibilities:

· Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.

· Will train on new business applications and be prepared to support upcoming system implementations.

· Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.

· Learns existing business applications, how they interact with other applications and provides timely support to end users.

· Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.

Requirements:

· Education and/or experience equivalent to an Associate Degree in Business

· Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems.

· Certified Help Desk Professional preferred.

· HIPAA certified preferred.

· Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Experience level:

• 6 years
• 7 years

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer service: 5 years (Required)
• Help desk: 5 years (Required)
• PC/desktop support: 5 years (Required)

Ability to Commute:

• West Columbia, SC 29169 (Required)

Ability to Relocate:

• West Columbia, SC 29169: Relocate before starting work (Required)

Work Location: In person