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Skanska is searching for a Technical Support Specialist to provide excellent customer service and support to customers on a variety of tier 1 incidents and requests.
The Technical Support Specialist effectively triages, troubleshoots and resolves incidents and requests related to client OS (Win10, O365), Microsoft Office Suite, VPN Client, network issues, identity management, various on premise and cloud based applications, and computer hardware and peripherals. They are responsible for dispatching (including prioritizing and categorizing) the incidents and requests via the ITSM platform Service Now.
Technical Support Specialists may work to detect patterns of issues, and coordinate with staff regarding persistent problems. They have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone.
Technical Support Specialist Qualifications:• Associate’s Degree in a related area and/or 1 or more years of experience in the field or in a related area in technology• Technology Experience with the following: o Installing and configuring new technology, such as hardware, operative systems, and programs or applications; o Windows 10, Exchange, Microsoft Office 2013/2016/O365; o Active Directory - creating domain accounts and security groups; o Exchange Control Panel – creating and managing mailboxes and distribution lists; o Installing and troubleshooting/diagnosing issues with applications including Citrix;o iOS devices; o Networking – Understanding of TCP/IP, DNS, WINS, LAN/WAN, VPN; installing/troubleshooting computer peripherals;o Understanding of ITIL Incident Management process.• Ability to identify patterns of issues/needs and use problem solving and critical thinking skills to find root causes of issues.• Understanding of IT principles and concepts and are able to communicate those ideas to a varied audience
Our Investment in you:
Come work with us and join a winning team!
Skanska is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, sexual orientation, gender identity, national origin or citizenship status, disability, status as a protected veteran, or any other protected characteristics under federal, state, or local law.
Skanska Equal Employment Opportunity
Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we’re one of the world’s largest development and construction companies. We operate in select markets throughout the Nordics, Europe and the United States. Skanska in the U.S. is headquartered in New York City with 29 offices around the country. In 2022, construction in the U.S. generated $6.9 billion in revenue, and as a developer in the U.S., Skanska has invested a total of $3.5 billion in commercial and multi-family projects. Together with our customers and the collective expertise of our 6,500 teammates in the U.S. and 28,000 globally, we create innovative and sustainable solutions that support healthy living beyond our lifetime.
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Search Firm and Employment Agency Disclaimer Search Firm and Employment Agency Disclaimer Skanska USA Human Resources (“Skanska HR”) provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively “Skanska USA”). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor (“Vendor”). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR.
Full Time
Business Services
$78k-97k (estimate)
08/30/2023
04/03/2024
usa.skanska.com
PHOENIX, AZ
3,000 - 7,500
2000
RICHARD CAVALLARO
$1B - $3B
Business Services
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Problem Solving, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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