Position: Technical Support Specialist

Are you a recent college graduate with a passion for problem-solving and technology? Join our dynamic team as a Technical Support Specialist, where you'll embark on a journey of learning and growth in the exciting world of IT support. Here's what your role will entail:

• Assisting Users, Crafting Solutions: You'll be the go-to person for technical support, providing timely assistance to users and ensuring their issues are resolved promptly. Whether it's creating and updating tickets or answering incoming calls and emails, you'll be at the forefront of helping customers navigate their technical challenges.

• Harnessing the Power of Technology: Dive into the heart of our systems, working over server connections to troubleshoot customer issues. You'll analyze debug logs, configure database settings, and even edit call tree functionalities to optimize customer experience.

• Mastering Product Knowledge: Become an expert troubleshooter as you delve into our products. Your ability to adapt and learn will be key as you tackle new challenges and projects based on company needs.

• Delivering Exceptional Customer Service: We believe in providing not just support, but an outstanding customer experience. Your role will require you to demonstrate empathy, patience, and effective communication skills as you guide customers through technical solutions.

• Empowering Through Documentation: Consistency is key, and you'll play a vital role in maintaining descriptive documentation. Your attention to detail will ensure that solutions are well-documented for future reference, empowering both customers and colleagues.

• Remote Work Flexibility: Embrace the freedom of remote work, where you'll have the flexibility to excel from the comfort of your own home. Strong time management and self-motivation will be your allies in this environment.

Requirements:

• A 4-year college degree in Information Technology or Computer Science, showcasing your dedication to the field.
• 1-2 years of experience in help desk support or desktop support, demonstrating your foundational knowledge and skills.
• Basic understanding of SIP networking/VOIP and some SQL query experience, providing a solid technical foundation.
• Exceptional customer service skills, with a genuine desire to assist and empower users.
• Strong critical thinking skills, enabling you to tackle complex technical challenges with ease.
• The ability to thrive in a remote work environment, showcasing your independence and adaptability.

If you're ready to kick-start your career in IT support and embark on an exciting journey of learning and growth, we want to hear from you! Join us and be part of a team that's shaping the future of technology support. Apply now!
Fully remote 8-5 or 9-6 EST Hours