Job Title: Server

Company: Red Robin Gourmet Burgers and Brew

Reports To: Assistant Manager

Job Type: Part-time/Full-time

About Red Robin:

Red Robin Gourmet Burgers and Brews (RRGB) is a well-established, high-volume, full-service restaurant concept that offers a vibrant and casual dining experience. Founded in 1969 in Seattle, Washington, Red Robin has grown to become a prominent name in the restaurant industry, known for its delicious gourmet burgers, extensive selection of brews, and friendly, welcoming atmosphere. Red Robin values excellence in food quality, service, and hospitality, and is committed to providing guests with an exceptional dining experience. Our mission is clear: Make it fresh. Make it fun. Make it memorable. And above all, Make 'em Smile. Our core values include Growth, Respect, Integrity, and Teamwork.

Server Job Description:

Red Robin is seeking a reliable and motivated individual, 21 years or older, to join our team as a Server. As a Server, you will play a vital role in providing exceptional customer service to our guests while serving food and beverages, including alcoholic beverages, in accordance with all applicable laws and regulations.

Responsibilities:

• Deliver excellent Guest experiences for up to ten tables simultaneously while maintaining a fun atmosphere.
• Serve food and beverages promptly and accurately following Red Robin's standards.
• Practice safe food and beverage handling and maintain cleanliness at all times.
• Possess full knowledge of the Food and Beverage menu to provide informed suggestions to Guests.
• Partner with Service Partners to pre-bus tables and maintain dining area cleanliness.
• Complete required side-work and perform light restaurant cleaning in a timely manner.
• Communicate effectively with Guests and handle their concerns professionally.
• Accurately input orders through technology and handle transactions efficiently.
• Adhere to schedule and be punctual for shifts.
• Operate effectively in a team environment and escalate issues to the manager on duty when necessary.

Service Partner Essential Functions:

• Deliver food to Guests promptly while displaying excellent service skills and menu knowledge.
• Assist in maintaining dining area cleanliness by pre-busing tables and performing light cleaning tasks.
• Communicate effectively with coworkers and Guests, especially during high-stress times.
• Practice safe food handling and maintain cleanliness standards at all times.
• Adhere to schedule and be punctual for shifts.
• Operate effectively in a team environment and address Guest concerns promptly.

Physical Effort:

• Lift up to 10lbs constantly, up to 25lbs frequently, and up to 50lbs occasionally.
• Perform frequent reaching, grasping, standing, and walking.
• Exposed to cleaning chemicals; color and depth perception required for vision.
• Frequent hand washing required.

Other Functions:

• Perform other duties as assigned by supervisor.
• Adhere to company uniform and appearance policy.
• Wear personal protective equipment as required.

Qualifications:

• High School degree or equivalent preferred.
• Minimum six months serving experience preferred, ideally in a high-volume full-service restaurant

Knowledge, Skills, and Abilities:

• Strong knowledge of restaurant concepts, practices, and procedures.
• Excellent interpersonal skills and ability to work as part of a team.

Working Conditions:

Equipment: Computer, calculator, desk supplies, cash drawer, coffee machine, bottle opener, glass racks, dish machine, telephone, food product.

Work Environment: Typical restaurant environment with varying temperatures.

Join our team at Red Robin Gourmet Burgers and Brews and become a part of a fun and dynamic work environment where opportunities for growth and advancement are available. If you are passionate about providing excellent service and enjoy working in a fast-paced environment, apply today!