Position Overview

Customer Service Support handles various administrative duties that come with updating customer information, shipping errors, and third-party shipping destinations.

Essential Job Functions

• Communicate with management on any problems making recommendations and suggestions for solutions.
• Help teams with daily duties.
• Making adjustments to the Customer Master in SCM View.
• Creating Drop ships ID’s as requested.
• Responsible for making changes to addresses according to the UPS Chargebacks.
• Processing the RMA’s so inventory gets reversed, reshipped, and the customer receives an appropriate credit.
• Invoicing shipping overages and keeping record of such adjustments.
• Assist with order entry duties.
• Assist Customer Service Manager as needed.

Non-Essential Job Functions

• Other duties as assigned

Requirements

• Written and verbal communication skills.
• Customer service skills.
• Interpersonal and active listening skills.
• Excellent keyboarding skills.
• Fosters positive working relationships.
• Organizational skills and attention to detail are essential.
• Strong computer skills and knowledge of basic telephone technology.
• Proficiency in MS Office applications.

Education and Experience

• High school diploma or equivalent.
• Knowledge of customer service principles.