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Sinceri Payroll Group
Kennewick, WA | Full Time
$100k-139k (estimate)
1 Month Ago
Community Resource Dir.
$100k-139k (estimate)
Full Time 1 Month Ago
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Sinceri Payroll Group is Hiring a Community Resource Dir. Near Kennewick, WA

Purpose:
To enhance census development and increase private pay referral base in designated facilities through professional relationships, ongoing education to services and community outreach opportunities. Job duties include:
  • Assist and oversee internal lead management system
  • Develop and conduct public relation activities
  • Assist with and present public educational outreach programs
  • Monitor referral source satisfaction and outcomes. Communicate market conditions and opportunities to Community and management staff.
  • Assist with media campaign management.
  • Become the Resource for those needing our services.
Essential Functions:
  • Create new and service existing relationships with nursing homes, retirement centers, physicians and their related office staff, hospital staff including social workers, discharge planners, utilization review, volunteer coordinators, rehabilitation director, chaplain service, pastors, senior services including senior centers, board and care homes, adult day care centers, home health and other community-based referral sources which result in referrals to the community.
  • Participate in local organizations, identified as bringing value, by making presentations and joining as a member where appropriate in order to facilitate a broader knowledge of the assisted living industry and in particular of the community (communities) capabilities.
  • Participate as an active leader in the community relating to strategic planning for the developments of marketing action plan and related sales efforts. As time allows participate in weekly department head meetings and provide support and direction in achieving overall occupancy goals and programs to address any new needs or changing needs within the service area. Attend community special events to increase awareness among potential referral sources and customers.
  • Prepare reports as required. Create an advance 30 /60 /90 day sales plan and monitor referral information, create client profiles and maintain working client profile base.
  • Develop and implement special events and presentations targeted as community education, establishing and maintaining status for the community as the expert on assisted living.
  • Monitor trends and conversion ratios.
  • Maintain a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues; communicate this information with other staff members.
  • Monitor and evaluate customer satisfaction. Share results with the Administrator and staff. Work as part of the team to develop appropriate plans to continually improve satisfaction levels.
  • Serve as a member of the marketing team whose purpose is to improve occupancy and enhance resident and community relations. Attend weekly meetings; assist in implementation of quarterly marketing plan, monitor budgets and track results.
  • Develop and implement special events and presentations targeted at community education, establishing and maintaining status for the Community as the expert on assisted living.
Assist Customer Service
  • Assist the Administrator in ensuring that all employees are providing excellent customer service to internal and external customers.
Other
  • Follow & communicate company policies and procedures

The job description provides a framework for the job; other duties may be assigned as necessary.
Working Conditions (travel, hours, and environment):
Able to work full-time, with some weekend work. Will need to travel outside the community for external marketing efforts and events.
Physical/Sensory Requirements (with or without the aid of mechanical devices):
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic times throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
OSHA Category Classification:
II: Potential for exposure to blood borne pathogen.
Note: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Minimum Eligibility Requirements:
  • Direct sales experience with demonstrated results.
  • Experience in a retirement, nursing home, or assisted living industry.
  • Organized team player with the ability to multi-task in a team environment.
  • Proven skills to work independently. Be self-motivated and goal-directed.
  • Excellent interpersonal skills.
  • Excellent written communication skills.
  • Excellent listening skills with ability to match resource to need.
  • Must be capable of maintaining regular, reliable attendance.
  • Computer literacy.
  • Must be able to communicate effectively with Residents, families, staff, community officials, referral sources and the general public.
  • Is a positive representative of the Community and Sinceri Senior Living and sets a strong example of professional conduct and appearance.

Job Summary

JOB TYPE

Full Time

SALARY

$100k-139k (estimate)

POST DATE

05/17/2024

EXPIRATION DATE

06/06/2024

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