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Simpliverified is a leading Background Check and software services company serving over 3,000 customers nationwide. This role is pivotal within our organization, acting as the primary interface between our esteemed clientele and our team.
As the first point of contact, you will handle incoming calls and manage support emails, ensuring seamless resolution of queries and concerns.
Moreover, you will proactively identify and address potential inefficiencies, demonstrating foresight and initiative in enhancing customer experience.
We aim for our customers to be excited to reach out to our office, confident in your ability to deliver effective solutions.
Your role is crucial in leaving them feeling relieved and grateful after each interaction.
A comprehensive understanding of our software is imperative to provide adept support. If you possess a knack for swiftly and accurately grasping software functionalities, coupled with excellent communication skills and a commitment to delivering optimal resolutions, we encourage you to apply for this opportunity.
Pay and perks :
Training
Due to the important nature of this role, you will undergo comprehensive cross-training in three additional departments. The objective is to ensure that any client inquiry can be addressed promptly and efficiently by a single point of contact - you.
These departments include criminal research / processing, verifications, and occupational health.
Responsibilities :
This position requires attention to detail and effective communication skills when interacting with customers. If you're interested, please submit your resume.
We'll reach out for an interview to assess mutual fit. Additionally, we'll send a behavioral assessment, which helps us understand your cognitive strategies.
While there are no right or wrong answers, it assists us in determining if the role aligns with your preferences. We prioritize your happiness and find a good fit 90% of the time based on our behavioral index.
Please note, this is not a call center environment. We collaborate with HR departments, fostering kind and reasonable interactions.
Schedule :
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Last updated : 2024-05-07
Full Time
Business Services
$41k-50k (estimate)
06/18/2023
05/31/2024
simpliverified.com
Draper, UT
<25
Business Services
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