This is a Full Time Seasonal position starting Now and ending December 31, 2024.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following, though other duties may be assigned:

• Provide friendly sales and service via phone, chat, email, and social media as assigned.
• Clearly describe and efficiently sell all available ticket types and promotions for HFE attractions using multiple software platforms for ticket sales and customer communication channels.
• Continuously use approved cross-selling techniques so that customers are aware of all HFE attractions and add-on products and services.
• Work flexible schedules that meet the needs of our business to include weekends and evenings.
• Assist with projects and areas, including the switchboard, Group sales, and possible off-assistance at ticket booth or off-site locations.
• Manage post-sale service issues while remaining calm and following escalation procedures.
• Maintain a high level of friendliness, energy, enthusiasm and respect with each call and written communication with the goal of creating a positive first impression of our brand and/or creating anticipation to visit.
• Speak clearly, kindly, and persuasively and utilize suggested scripts and positive phrasing.
• Observe safety and security procedures while in the office and on HFE properties.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards. 
• Be receptive to daily coaching and feedback designed to ensure agents are efficient with handling calls and providing accurate information in a friendly, service-oriented tone.

Required Skills

• Must be at least 18 years of age
• Prefer 2 to 3 years of proven sales and service experience in a contact center, reservations office, or related position within the hospitality industry.
• Proficient typing skills of 30 wpm.
• Demonstrated capability to operate multiple sales/POS systems in a fast-paced environment while remaining friendly and service oriented.
• Demonstrated capability to comprehend and communicate multiple product requirements and procedures with a high rate of retention.
• Acceptable writing skills required to utilize chat, email, or another social channel.

Benefits Offered

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401K & Profit Sharing - Profit Sharing and 401(k) Retirement plans are available after one year and 1,000 hours.
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
• Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner

See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits

Equal Opportunity Employer/ Disabled/ Veterans