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Job Overview:
We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement, modifications, and cancellations
- Upsell products and services to increase revenue
- Conduct outbound calling campaigns to follow up with customers
- Perform data entry to update customer records accurately
Experience:
- Previous experience in customer service or sales is preferred
- Ability to analyze situations and provide effective solutions
- Strong multitasking abilities and attention to detail
- Familiarity with CRM systems for managing customer interactions
- Bilingual proficiency for assisting multilingual customers is advantageous
Joining our team as a Customer Service Representative offers the opportunity to enhance your communication skills, work in a dynamic environment, and contribute to customer satisfaction. If you are passionate about delivering top-notch service and enjoy interacting with customers, we welcome your application.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Work setting:
Work Location: In person
Full Time
$42k-53k (estimate)
05/22/2024
05/25/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Communication Skills, Attention to Detail, Data Entry, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.