Silke Communications Solutions is an employee-owned, full-service, wireless communications provider with locations across the Western US. With over 50 years of experience and the commitment that comes from employee ownership, we serve a wide range of industries, including public safety, emergency dispatch, transportation, construction, utilities, and more. Our services range from provisioning, installation, and maintenance of digital radio and data equipment to the construction and maintenance of the communications facilities and towers supporting our West Coast-wide area digital network, FleetNet™, the world's largest privately owned Kenwood NXDN system.

With our collaborative teams and comprehensive service offerings, SCS is the industry's go-to strategic partner for wireless radio and two-way radios services and products. To deliver on our promise to customers and team members -- we're focused on hiring, training, and retaining exceptional talent. That's where you come in. Learn more at www.silkecom.com.

THE OPPORTUNITY

We are seeking to hire an entry-level Service Tech/Installer. The successful technician candidate will be customer service-focused and work under the general supervision of the service manager to perform corrective maintenance on all electronic equipment in installing, maintaining, and repairing 2-way and wireless communications systems as required.

If you don't have all the skills required, no worries! We will provide training for motivated candidates.

WHAT YOU'LL DO

• Diagnose, troubleshoot, discuss, and resolve fixed and mobile two-way radio communication equipment questions and problems with customers in a positive and efficient manner in person on the customer's site, by phone, by e-mail, and at the Silke Communications shop location.
• Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria including Portables, Mobiles, Base Stations, and Repeaters.
• Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment.
• Able to troubleshoot and repair to component level on all supported products.
• Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment.
• Operate with the highest level of customer service and work with the customer to determine deadlines, urgency, timelines, and schedules for completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure the resolution of problems meets customers' needs.
• Willingness to take initiative and assume responsibility for all supported parts and equipment.
• Reports any accidents, maintenance needs, or repairs to management while using any company vehicle.
• Practices and follows safe shop, site, and driving procedures as required.
• Other duties as directed.