NETR, Inc. - Customer Service Representative

Come join one of the fastest growing home services companies in the US!

NETR, Inc. (a Sila Services Company) is a premier HVAC contractor located in North Andover, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer:

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Family & friends discounts on services

- Yearly Performance Reviews

** The best time to find a great job is when you already have a good job. **

The Customer Service Specialist is the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

They are responsible for the following:

Maintaining high level of productivity.

incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer issues.

Obtaining product knowledge so that you can answer questions.

Processing orders, forms, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communication with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

The ideal Customer Experience Specialist must have:

Excellent communication, organizational, and interpersonal skills.

Ability to stay calm when customers are stressed or upset.

Encouraging and motivating personality.

A polished and professional demeanor.

Self-motivation and discipline.

An ambitious and competitive nature.

Highly evolved customer service skills.

A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Specialist will receive:

Monthly bonuses/commissions.

On-going training and mentorship.

Requirements:

Minimum of 3-5 years of professional customer service experience.

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Expected hours:

**Ability to work Friday evenings 5-9pm, Saturdays 10-4pm, Sundays 10-4pm 

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Experience level:

2 years

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