Are you a values-driven individual? Do you have the determination to provide legendary customer service? Do you thrive in a fast-paced environment? Are you ready for a challenge?

This position is working with our AAA Innovations team in Orangeburg, NY and is part of Sign-Zone, LLC. AAA Innovations manufactures and sells umbrellas, boat bags, duffels, as well as outdoor recreational products including chairs, coolers, tents, grills, and games. AAA Innovations strives to create meaningful points of difference for products and services with a goal of offering unique, exclusive, technologically superior products that have great value.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork, and Integrity. For prospective team members who possess these values, are passionate about what they do, and want to truly make a difference, joining our company can be a life-changing opportunity.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

We are looking for a talented Customer Service Associate to join our growing team. You will be responsible for supporting our customers by taking phone calls, processing orders, and providing information about our products and services. In this position you must be proactive and possess the ability to assist, plan, coordinate, and initiate action when appropriate. The Customer Service Associate must have strong customer facing skills and have a passion for providing a legendary customer service experience.

What you will be responsible for:

• Directly support customers either by telephone, electronically or face to face
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing, inventory, product and delivery information
• Monitor art approvals for orders and resolve order/art rejections
• Monitor delivery dates making sure orders are approved within a reasonable time frame
• Manage ship dates based on art approval and contact customer if needed to adjust
• Manage daily reports and Programs if requested for Key accounts
• Set up new customer accounts
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Monitor overseas orders by working with other departments to make sure orders are on time
• Enter sample orders for customers and Sales Person for shows
• Answer telephones
• Provide coverage for other CS team members when out of office
• Responsible for small quotes and inquires and other needs while traveling
• Create a work environment that is positive and supports individual efforts and department success
• Create long term relationships with customers through superior work and professional representation of the company
• All other duties as assigned by supervisor

What will you bring to the table (Skills/Experience Required):

• High School Diploma or equivalent
• Computer experience and data entry accuracy are essential. Use of phones, copiers, calculators, and other office equipment is required.
• Good grammar and oral communication skills are required including clear speaking voice and positive phone manner.
• Ability to work in teams to ensure that all work required each day is completed
• Good mathematical, problem solving, documentation, strong interpersonal skills and listening skills
• Ability to coordinate proper communication between departments to ensure high quality response to customer expectations
• Ability to resolve conflict, analyze information, and multi-task in a fast-paced environment with frequent interruptions and time pressures
• A minimum of 1 year experience in customer service
• Proficiency in Microsoft Office Suite

Physical Demands and Work Environment

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands.

Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What will you enjoy from working with us?

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k and company match!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Strong leadership team!
• An organization that you will be proud to work for!

If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you! Please gather your resume, along with a summary of your successes referencing the questions above and apply at www.showdowndisplays.com.

Offers are contingent upon passing all background checks, criminal check and professional reference checks.

COVID-19 Precautions

We take our employees’ health and safety seriously. Both MN OSHA and the Anoka County of Health have reviewed and approved our COVID-19 Response Plan and its execution.

Diversity creates a healthier atmosphere: Sign-Zone, LLC is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $23.00 - $24.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Orangeburg, NY 10962 (Preferred)

Ability to Relocate:

• Orangeburg, NY 10962: Relocate before starting work (Required)

Work Location: In person