Position Overview: The Customer Success Assistant plays a vital role in ensuring customer satisfaction and retention by providing exceptional support and assistance to customers throughout their journey. This position requires a proactive individual with strong communication skills and a passion for helping customers succeed.

Responsibilities:

• Customer Support:
• Serve as the first point of contact for customer inquiries via email, phone, and live chat.
• Assist customers with product questions, troubleshooting, and issue resolution in a timely and professional manner.
• Provide clear and concise instructions to help customers navigate the product and resolve their concerns effectively.
• Customer Success:
• Proactively engage with customers to understand their needs, challenges, and goals.
• Assist in onboarding new customers, providing guidance, and ensuring a smooth transition.
• Identify opportunities to enhance the customer experience and drive satisfaction.
• Monitor customer usage and engagement metrics to identify potential issues and opportunities for improvement.
• Onboarding and Training:
• Guide new customers through the onboarding process, ensuring a smooth transition onto the platform.
• Conduct training sessions to educate customers on product features, best practices, and optimization strategies.
• Tailor training sessions to meet the unique needs and objectives of each customer.
• Relationship Building:
• Build strong, positive relationships with customers by demonstrating empathy, understanding, and a genuine interest in their success.
• Proactively reach out to customers to gather feedback, address concerns, and identify opportunities for improvement.
• Collaborate with cross-functional teams to advocate for customer needs and drive product enhancements.
• Account Management:
• Work closely with the Customer Success Manager to develop and execute account strategies that align with customer goals and objectives.
• Documentation and Reporting:
• Maintain accurate records of customer interactions and support tickets using CRM software.
• Document common issues and resolutions to build a knowledge base for future reference and training purposes.
• Generate reports and insights on customer satisfaction, retention rates, and key performance metrics.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communication, or related field preferred.
• Previous experience in customer service, support, or account management roles preferred.
• Strong communication skills, both verbal and written, with the ability to articulate technical concepts in a clear and understandable manner.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proven ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and support ticketing systems is a plus.
• A passion for technology and a willingness to learn and adapt to new tools and processes.

The Customer Success Assistant plays a crucial role in driving customer satisfaction, retention, and ultimately, the success of the business. By providing exceptional support and assistance to customers, they contribute to building long-lasting relationships and fostering a positive customer experience.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Stoutland, MO: Relocate before starting work (Required)

Work Location: In person