Purpose:

The Store Manager is a WORKING manager who will at times change tires, run roadside service calls and night calls. The Store Manager will optimize and manage all day-to-day operations at the service center to achieve Operating Plan and increase profitability.

Develop Team:

• Provide leadership and training to team members.
• Develop, coach, and motivate team to create an open, supportive positive culture that maximizes the potential of individuals and achieves efficiency and top performance across all metrics.
• Identify and work toward resolution of all team member issues and concerns through daily interaction.
• Attract, motivate, and retain team.
• Set clear expectations, conduct required meetings and communicate regularly with associates, customers, and senior management.
• Develop team to improve their experience and qualifications to advance the business and their personal growth. Build depth and improve quality of individual contributions to the team by formal cross-training and knowledge sharing.
• Lead the center constantly and exemplify company vision and value to team members.
• Provide Strategic input to the (Operating Plan) established for the location.
• Direct safety, and policy compliance and maintain compliance with all Michelin policies, procedures, auditable items, and federal and state laws.
• Responsible for efficient and effective utilization, protection, and management of company
• Responsible for the overall profitability of the center, including sales, margins, and expenses.
• Must consistently seek the best combination of customer satisfaction and operating efficiency.
• Maintain all equipment, perform end of day closeout, bank deposits, and all paperwork processing.
• Execute effective sales management and customer service.
• Identify customer service needs and adapt service capabilities to ensure customer expectations are met. Measure and improve labor productivity and service quality.
• Identify and work toward resolution of all customer service issues and concerns.
• Responsible for profitability, product knowledge, service work, and customer retention.
• Cross selling of related tire and oil products will be required.
• Deliver consistent customer satisfaction in all areas of sales and service.
• Other duties would include but not limited to shop / facility appearance and cleanliness, inventory management, and service writing.
• 3-5 years experience in managing role.