The IT Support Specialist will assist in all aspects of Technology Support for 240 end users in 18 separate locations in the tri-state area. The IT Support Specialist, reporting to the IT Manager, will address and resolve issues submitted through the Help Desk ticket system; respond to user questions, problems, and PC service requests relating to STO?s I/T infrastructure or software systems; manage problem escalation and issue tracking process; and provide hands-on installation, configuration, and maintenance for equipment at all company locations in Ohio, Michigan and Indiana, while Headquarters (Sylvania Ave in Toledo) will be ?home office? location.

Key Responsibilities

• Network Maintenance
  • Manage network cabling. Run new cables and drops as needed.
  • Monitor/set-up VPN connections for site to site and end users.
• Helpdesk Support
  • Provide timely support and issue resolution to end users.
  • Configure end user desktop hardware and software.
  • Train end users in the use of various software packages and operating system updates.
• Phones / Mobile Devices
  • Maintain VOiP phone system.
  • Maintain mobile devices.
  • Migrate data from old devices to new.
• Computer Hardware Maintenance
  • Ability to install/replace hardware (hard drives, memory, etc.)
  • Ability to troubleshoot hardware problems.